Our Most-Asked Questions

Are Shifaya Beauty safe to use on any type of skin?

• Shifaya Beauty skincare products are made of all-natural and organic ingredients sourced and extracted from the four corners of Morocco. 
• There might be in some cases, few reactions to anti-oxidants present in our products due to skin sensitivity or intolerance. For which we always advise to test our products on the back-side of your hands before applying to your face and/or body

What steps are you taking to ensure safe handling of products during COVID-19?

We would like to reassure you of the actions Shifaya Beauty is taking to keep you safe, as well as the community at large.

• We have significantly increased sanitation procedures in our warehouse and delivery vehicles
• All staff members have undergone thorough training on hygiene practices
• All warehouse and delivery teams have their temperature measured daily
• All orders are cleaned and disinfected before they go to your homes and are handled with protective gloves
• Delivery teams have been equipped with disinfectants to sanitize their hands before every pick-up and drop-off

If you have any questions, concerns or feedback, please contact us at hello@shifayabeauty.com

What are the delivery costs, countries and timelines?

We offer worlwide shipping and delivery.

Our rates differ from a country to another and all the details have been covered under our Shipping Policy.

Please note that cash on delivery orders is available for few countries only: UAE, KSA and Kuwait.

What as your return and refund policy?

Thank you for shopping at Shifaya Beauty, we hope you enjoyed your experience!

Our return policy differs by product.

Due to hygiene barriers and COVID-19 regulations, we cannot return any beauty and cosmetics product - even if the box is not open.

We sincerly apologize may this cause any challenge.